Returns
Our policy lasts 30 days on devices and tools. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. We do not accept returns of partially used products or on any of our remedies/tinctures/or homeopathic formulas.
We do not accept returns on nebulizer's where essential oils have been used within the medicine cup.
If your product is eligible for a return, you must pay for the return shipping and if it is in good condition, we will refund you the price of the product (and not the cost of the original shipping).
If you purchased as part of a group buy, these items are not returnable or refundable. This is because these are not regularly stocked products and are not easy to re-sell.
Accepted Returns will also be subject to a 20% Restocking Fee.
If you have a problem, contact us. There is no need to send your purchase back to the manufacturer. Most problems can be resolved via email. If an item is damaged, please send a photo of the damage so we can file a claim.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at healthypreparedness@gmail.com.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded or returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Typically we only replace the defective part. If, for some reason, you need to return an item or send something to us. Please notify us via email and send the item to our PO Box:
healthypreparedness@gmail.com and send your item to: PO Box 14 Lehi Utah US 84043, or the address on the shipping label.
Shipping
To return your product, you should mail your product to: PO BOX 14 Lehi Utah US 84043, or the address on the shipping label.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you purchased as part of a group buy, these items are not returnable or refundable. This is because these are not regularly stocked products and are not easy to re-sell.
Accepted Returns will also be subject to a 20% Restocking Fee.
If you have a problem, contact us. There is no need to send your purchase back to the manufacturer. Most problems can be resolved via email. If an item is damaged, please send a photo of the damage so we can file a claim.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at healthypreparedness@gmail.com.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded or returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Typically we only replace the defective part. If, for some reason, you need to return an item or send something to us. Please notify us via email and send the item to our PO Box:
healthypreparedness@gmail.com and send your item to: PO Box 14 Lehi Utah US 84043, or the address on the shipping label.
Shipping
To return your product, you should mail your product to: PO BOX 14 Lehi Utah US 84043, or the address on the shipping label.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.